get5 Privacy Policy — How We Protect Your Data

1 Introduction

This Privacy Policy applies to get5 ("we", "us", "our", "the Platform") and covers all personal information collected when you visit the get5 website, register an account, make a deposit, place a bet, use the live casino or slots section, or interact with any part of the platform in any way.

We understand that privacy is important — particularly when real money in PKR is involved and when your account holds sensitive personal and payment details. This policy is written in plain language to make it easy for every get5 player in Pakistan to understand exactly how their information is handled.

By registering an account on get5, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your information as described here. This policy should be read alongside our Terms and Conditions.

2 Data We Collect

get5 collects two broad categories of data: information you provide directly when setting up and using your account, and information that is collected automatically as you use the platform.

Information you provide directly:

• Full legal name as it appears on your identity documents.
• Date of birth — used to confirm that you are 18 or over.
• Email address — used for account login, notifications and support communication.
• Pakistan mobile number — used for account verification and transaction notifications.
• Residential address — collected during identity verification for KYC purposes.
• Identity document details — CNIC number or passport number provided during verification.
• Payment method details — your JazzCash or Easypaisa mobile number, Raast ID, or bank account details used for deposits and withdrawals.
• Any information you share when contacting our support team via live chat or email.

Information collected automatically:

• IP address and approximate geographic location at the time of login or transaction.
• Device type, operating system and browser version.
• Pages visited on the get5 platform, time spent and navigation paths.
• Betting and gaming activity — games played, bets placed, amounts wagered and results.
• Session timestamps — when you log in and log out.
• Referral source — how you arrived at get5 (direct, search, or referral link).

3 How We Use Your Data

get5 uses the personal information we collect for specific, legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes beyond what is described here without first obtaining your separate consent.

• Account management: To create, maintain and secure your get5 account, including password resets and login verification.
• Identity verification: To confirm your age and identity in line with standard KYC requirements before processing withdrawals or at any point during a routine account review.
• Transaction processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods.
• Platform operations: To settle bets, calculate winnings, award VIP points and manage bonus wagering requirements.
• Customer support: To respond to your queries, complaints and requests through live chat and email.
• Security and fraud prevention: To detect and prevent unauthorised access, multi-accounting, bonus abuse, money laundering and other fraudulent activity.
• Responsible gaming: To monitor for problem gambling indicators and to enforce self-exclusion, deposit limits and cooling-off periods that you have set on your account.
• Platform improvement: To analyse usage patterns and improve the betting experience, game selection, and website performance for Pakistani players.
• Communications: To send you account notifications, transaction confirmations and, where you have opted in, promotional updates about bonuses, PSL betting markets and other offers.

4 Payment Data & Financial Information

Given that all transactions on get5 are conducted in PKR and involve real money deposits and withdrawals, payment data is handled with particular care. get5 does not store full payment credentials in plain text anywhere on our systems.

• JazzCash and Easypaisa mobile wallet numbers are stored in encrypted form and used only to process your transactions.
• Debit and credit card numbers are not stored on get5 servers. Card payments are processed through encrypted third-party payment gateways that handle the full card data independently.
• Raast IDs and bank account numbers provided for withdrawals are retained in encrypted form and used solely for processing your withdrawal requests.
• Transaction history — including deposit amounts, withdrawal amounts and dates — is retained as part of your account record and is accessible to you from your account dashboard.

All payment data transmitted between your device and get5 servers is protected using industry-standard TLS encryption. This applies whether you are depositing via JazzCash on mobile or accessing the platform from a desktop browser.

5 Sharing Your Data

get5 does not sell, rent or trade your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

• Payment processors: To complete deposits and withdrawals via JazzCash, Easypaisa, Raast and other supported payment methods.
• Identity verification providers: To fulfil KYC obligations, your identity documents and personal details may be shared with third-party verification services. These services operate under strict data handling requirements.
• Game providers: Technical data and your in-session activity may be shared with third-party game software providers who supply the live casino, slots and bingo content on get5. This is necessary for game operation and RNG certification.
• Fraud prevention services: To detect and prevent fraudulent activity, certain technical data such as IP address and device fingerprint may be shared with fraud detection partners.
• Legal obligations: get5 may disclose your data if required to do so by a valid legal process, court order or other lawful authority. We will notify you where permitted by law before making any such disclosure.

All third parties with whom get5 shares personal data are required to process that data only for the stated purpose and to maintain appropriate security standards. get5 does not permit third parties to use your data for their own marketing or commercial purposes.

6 Cookies & Tracking Technologies

get5 uses cookies and similar tracking technologies to make the platform work correctly, to remember your preferences and to understand how players use the site. Cookies are small text files stored on your device.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to log in and use the platform normally. get5 does not use third-party advertising cookies and does not track you across other websites.

7 Data Retention

get5 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable data retention standards.

• Active accounts: Personal data is retained for the full lifetime of your account and for a minimum period of five years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: All deposit, withdrawal and betting transaction records are retained for a minimum of five years after the transaction date.
• KYC documents: Identity verification documents are retained for the period required to comply with applicable standards and are securely deleted once the retention period expires.
• Support communications: Live chat transcripts and email correspondence with our support team are retained for up to two years after the last interaction.
• Self-excluded players: Records of self-exclusion are retained for the full duration of the exclusion and for a minimum of five years thereafter to prevent re-registration during the exclusion period.

When data is no longer required and the applicable retention period has expired, it is securely deleted or anonymised in accordance with standard data destruction procedures.

8 Security Measures

get5 takes the security of your personal data seriously. We use a combination of technical and procedural safeguards to protect your information from unauthorised access, loss, disclosure or misuse.

• All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security).
• Stored personal data is encrypted at rest using industry-standard encryption protocols.
• Access to personal data within get5 is restricted on a need-to-know basis. Only authorised personnel whose roles require access to specific data categories are permitted to view that data.
• Payment credentials are never stored in plain text. Card details are handled exclusively by our PCI-compliant payment processor partners.
• Account security features including password requirements and session management are in place to protect your login.
• Our systems are monitored for unusual activity, suspicious login attempts and signs of unauthorised access on an ongoing basis.

9 Your Data Rights

You have the following rights in relation to the personal data that get5 holds about you. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request" and your registered account email.

10 Minors & Child Protection

get5 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. All registration processes include an age declaration, and identity verification is used to confirm age where required.

If we become aware that personal data has been collected from a person under 18, that account will be immediately closed, all funds will be forfeited, and the personal data will be deleted from our systems as promptly as possible. If you believe a minor has registered on get5, please contact us immediately at [email protected].

11 Updates to This Privacy Policy

get5 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable standards. When changes are made, the revised policy will be published on this page with an updated "Last updated" date.

For material changes — those that significantly affect how your data is used or your rights in relation to it — we will notify you via the email address registered to your account at least 14 days before the change takes effect. Your continued use of the platform after any update constitutes acceptance of the revised policy. If you do not agree with a change, you should stop using get5 and contact support to request account closure.

12 Contact Us About Privacy

If you have questions, concerns or requests relating to your privacy or the data get5 holds about you, please reach out to our support team. We are available 24 hours a day, seven days a week.

• Email: [email protected] — for privacy-related requests, use the subject line "Privacy Request" and include your registered account email in the message body.
• Live Chat: Available from within your account when you are logged in. For data rights requests, email is preferred so that we have a written record.
• FAQ: Common questions about your account and data are answered on our FAQ page.

We aim to acknowledge all privacy-related requests within 48 hours and to respond fully within 30 days. For complex requests, we may need to extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.