These Terms and Conditions govern your use of the get5 platform. Please read them carefully before registering or placing any bets. By creating an account on get5, you confirm that you have read, understood and agreed to everything set out here.
These Terms and Conditions ("Terms") form the complete and binding agreement between you ("the Player") and get5 ("the Platform", "we", "us", "our") in relation to your use of the get5 website, mobile experience and all associated services including sports betting, live casino, slots, bingo and the VIP programme.
By registering an account on get5, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not register an account or use the platform.
get5 reserves the right to amend these Terms at any time. Changes take effect immediately upon publication. Continued use of the platform after any update constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically.
These Terms should be read alongside our Privacy Policy and our Responsible Gaming guidelines, both of which form part of the overall agreement between you and get5.
get5 is an entertainment platform. Sports betting and casino games involve real financial risk. You may lose all funds you deposit. Only play with money you can afford to lose and never chase losses.
get5 is strictly for adults. You must be 18 years of age or older to register an account and use any part of the platform, including sports betting, live casino, slots and bingo. This requirement is non-negotiable and is enforced at the point of registration and at the point of any withdrawal request.
By registering, you confirm that:
get5 may request identity verification documents at any time — including at the point of registration, before processing a withdrawal, or during a routine account review. Failure to provide satisfactory verification within the timeframe specified will result in account suspension pending resolution. get5 complies with standard KYC ( Know Your Customer) procedures and reserves the right to request proof of identity, proof of address and proof of payment method from any player at any time.
Any account found to belong to a person under the age of 18 will be immediately closed. Any funds in the account will be forfeited. get5 takes underage gaming extremely seriously and will report such cases where required.
Each player is permitted to hold one account on get5. Creating multiple accounts — whether under the same or different names, email addresses, phone numbers or payment methods — is strictly prohibited and will result in all associated accounts being closed and any balances forfeited.
When registering, you must provide accurate details including your full name, date of birth, valid email address and a Pakistan-based mobile number. Your account credentials are personal to you. You are responsible for maintaining the confidentiality of your password and for all activity that takes place under your account.
get5 reserves the right to refuse registration or to close an account at its sole discretion, including where the platform determines that a player has previously been excluded, has provided false information, or poses a risk to the integrity of the platform.
All deposits and account balances on get5 are denominated in Pakistani Rupees (PKR). get5 supports the following deposit methods for players in Pakistan:
| Payment Method | Processing Time | Minimum Deposit | Notes |
|---|---|---|---|
| JazzCash | Instant – 2 min | PKR 500 | Mobile wallet, most popular |
| Easypaisa | Instant – 2 min | PKR 500 | Mobile wallet |
| Raast | Instant – 5 min | PKR 1,000 | Inter-bank instant transfer |
| Bank Transfer | 1–4 hours | PKR 1,000 | All major Pakistani banks |
| Debit / Credit Card | Instant – 10 min | PKR 1,000 | Visa and Mastercard |
Deposits must be made from a payment method registered in your own name. Third-party deposits — where funds are sent from an account belonging to another person — are not permitted and will be reversed. Deposits made in error may be reversed upon request, minus any bets already placed from those funds.
Processing times shown are indicative. Actual times may vary depending on your mobile network, bank or payment provider. get5 is not responsible for delays caused by third-party payment services.
Withdrawal requests are processed to the same payment method used for the most recent deposit, where possible. This policy exists to prevent money laundering and to protect players from unauthorised fund diversion. Withdrawal requests to a different payment method require identity verification and written confirmation from the player.
Standard withdrawal processing times on get5 are as follows:
The minimum withdrawal amount is PKR 1,000. There is no maximum withdrawal limit for standard verified accounts, though withdrawals above PKR 500,000 in a single transaction may be subject to additional verification checks.
get5 reserves the right to delay or hold a withdrawal pending completion of identity verification, investigation of suspicious activity, or confirmation that all bonus wagering requirements have been met. Players will be notified of any hold and provided with clear steps to resolve it.
Bonus funds and free bet winnings are subject to wagering requirements before withdrawal. Attempting to withdraw funds before completing the applicable wagering requirement will result in the bonus portion being forfeited. Real money deposits are not affected.
All bets placed on get5 — including pre-match, live in-play and accumulator bets — are subject to the following rules. These rules apply across cricket, PSL, T20, football, tennis, esports and all other sports and markets available on the platform.
Bet settlement is based on official results from the relevant governing body. In the case of disputes, the decision of get5 is final, subject to the formal complaints process described in Section 14.
The get5 live casino, slots and bingo sections operate under the same account balance and PKR currency as the sports betting section. All games are provided by third-party software providers and are subject to their individual return-to-player (RTP) rates and game rules, which are displayed within each game.
Attempting to exploit software bugs, use automated bots or employ any form of game manipulation will result in immediate account closure and forfeiture of all balances. get5 monitors gameplay patterns and reserves the right to void irregular activity at any time.
get5 offers various bonuses and promotional offers to both new and existing players. All bonuses are subject to individual terms that are published alongside each offer. Where individual offer terms conflict with these general Terms, the individual offer terms take precedence.
General bonus rules applicable to all get5 promotions:
Creating multiple accounts to claim bonuses more than once, or coordinating with other players to exploit promotional structures, is classified as bonus abuse. All accounts involved will be closed and balances forfeited. get5 uses automated detection to identify such patterns.
The get5 VIP programme rewards players who are active across sports betting, live casino, slots and other platform sections. VIP points are earned on qualifying real money wagers and accumulate toward tier progression. The five tiers are Bronze, Silver, Gold, Platinum and Elite.
get5 expects all players to use the platform respectfully and in good faith. The following conduct is strictly prohibited and will result in account suspension or permanent closure:
get5 reserves the right to suspend or close an account and withhold funds pending investigation where any of the above conduct is suspected. Findings of confirmed misconduct will result in permanent account closure and forfeiture of all balances without recourse.
get5 is committed to providing a safe gaming environment. We offer a range of tools to help players manage their activity:
Gaming should be entertainment, not a source of income or a way to recover financial losses. Set a personal budget before you play. Never bet money that you need for essential expenses such as rent, food or bills. If you feel your gaming is getting out of control, use our self-exclusion tools or speak to our support team. Seeking help is always the right move. See our full Responsible Gaming page for more tools and guidance.
get5 collects personal information to operate your account, process payments, verify identity and comply with standard platform security requirements. We do not sell your personal data to third parties for marketing purposes.
By registering on get5, you consent to the collection and processing of your personal data as described in our Privacy Policy. Key points include:
get5 reserves the right to update or replace these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date. For significant changes, we will notify active players via the email address registered to their account.
Your continued use of the get5 platform after the publication of revised Terms constitutes your acceptance of those changes. If you do not agree with any change, you should stop using the platform and contact support to close your account. Any funds remaining in your account at the time of closure will be processed according to standard withdrawal procedures, provided all verification requirements are met.
If you have questions about these Terms, want to raise a formal complaint, or need help with your account, the get5 support team is available 24 hours a day, seven days a week.
Formal complaints should be submitted in writing to [email protected] with the subject line "Formal Complaint" and your registered account email in the message body. get5 will acknowledge formal complaints within 48 hours and aims to resolve them within 14 business days. Where a complaint cannot be resolved to your satisfaction, you may seek independent dispute resolution through standard consumer channels available in your jurisdiction.
The most important points from the get5 Terms and Conditions — summarised for quick reference. The full Terms above govern in all cases.
You must be 18 or older to hold an account. get5 may request identity documents at registration, before a withdrawal or during any routine account review. Unverified withdrawals are not processed.
All transactions happen in Pakistani Rupees. Deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer must be from accounts registered in your own name. Third-party payments are reversed.
Once confirmed, bets cannot be cancelled. Settlements follow official results from governing bodies. Obvious pricing errors may be voided. PSL and cricket bets follow DLS rules for weather-affected matches.
All bonuses carry wagering requirements before winnings can be withdrawn. Bonus abuse — including multi-accounting to claim offers — results in permanent account closure and forfeiture of all balances.
Duplicate accounts are not permitted under any circumstances. All accounts linked to the same person, household or payment method are treated as a single player relationship. Violations result in immediate closure.
Deposit limits, session reminders, cooling-off periods and self-exclusion are available to all players from account settings. Using these tools is encouraged. get5 supports players in keeping their gaming in check.